For account or billing issues
Share the email you use to sign in, the related order number, and a brief description of the issue.
Customer support
Get help with projects, reports, and account issues.
Our support flow helps teams resolve access, billing, report, and workflow issues faster.
Choose the fastest support route
A complete issue description helps us locate the problem faster and route enterprise requests to the right team.
For report or data issues
Share your login email, the conversation page URL, and the exact text you saw; a screenshot is especially helpful.
For enterprise or service requests
Include your research goal, target audience, markets, timing, data requirements, privacy constraints, and expected deliverables.
SCENARIO 01
Account and billing help
For sign-in, workspace, Credits, subscription, or invoice issues, we verify account and order context before routing the case.
- Login email, order number, and issue
- Workspace name, member, or access role
- Payment, invoice, Credits, or plan period
- What you tried and the current result
SCENARIO 02
Report page checks
For report, download, source, review, or conversation-page issues, we use the page URL and visible text to locate the problem.
- Login email and conversation URL
- Visible page text, ideally with a screenshot
- Project, target market, and selected platforms
- Expected result versus actual result
SCENARIO 03
Enterprise service setup
For custom research, data-source access, private deployment, or ongoing support, we clarify scope, data boundaries, and delivery standards before assigning a solutions team.
- Business scenario, goal, audience, and market
- Data sources, permissions, and compliance needs
- Report template, format, review flow, and SLA
- Budget cycle, contacts, and reference materials
You might be wondering
Customer support FAQ
What information should I include when contacting support?
Include your login email, order number or conversation URL, screenshots, and the result you expected.
Can support help with report quality or source interpretation?
Yes. Share the project name, report page, specific section, or source link so we can confirm the issue scope.
Where should enterprise custom requests go?
Use Contact support and include the business scenario, data scope, privacy requirements, and expected timeline.
How fast can billing or subscription issues be handled?
Requests with a login email and order number are easier to route and are prioritized for billing support.
What should I do if a conversation page will not open?
Send the conversation URL, visible error text or screenshot, and the last time you could access the page.